Shipping Policy | Genki Forest Shipping Tracking - Genki Forest – Chi Forest
North And South America
Oceania

Shipping Policy

We ship out all orders within 2-3 business days of purchase.
    Due to shipping delays with COVID-19, we cannot guarantee delivery dates.
      We offer free shipping on 2+ standard cases OR 3+ gift cases (OR mixes of at least 1 standard case)
      The total delivery time will vary from 4-7 working days based on different shipping zones.

       

      For eastern United States regions*, we offer free shipping on 2+ standard cases OR 3+ gift cases (OR mixes of at least 1 standard case, except merch, classic milk tea, jasmine milk tea, peachy milk tea, bamboo & aloe sparkling water and alienergy energy shot). On orders of fewer than 2 cases, an $6 shipping fee applies(except classic milk tea, jasmine milk tea, peachy milk tea, bamboo & aloe sparkling water and alienergy energy shot). You could also subscribe to our newsletter to get free shipping on your first order.

      Due to the inventory dispatch of some specific products, which are classic milk tea, jasmine milk tea, peachy milk tea, bamboo & aloe sparkling water, sakura white grape, pineapple&sea salt and alienergy energy shot, an additional $2 shipping fee will be charged at checkout.

      *Eastern regions including Maine, New Hampshire, Vermont, New York, Massachusetts, Rhode Island, Connecticut, New Jersey, Pennsylvania, Delaware, Maryland, District of Columbia, Michigan, Ohio, Indiana, Illinois, Wisconsin, West Virginia, Virginia, North Carolina, Tennessee, Kentucky, South Carolina, Georgia, Alabama, Mississippi and Florida

      For western and middle United States regions, we offer free shipping on each order of 2 or more cases(except merch). On orders of fewer than 2 cases, an $6 shipping fee applies. You could also subscribe to our newsletter to get free shipping on your first order.

        We do not ship to FPOs, APOs, P.O. Boxes, Alaska, Guam, Hawaii, or Puerto Rico. We also do not ship outside of the United States. We currently ship with UPS. Please note that if your address contains "APT", UPS may not deliver your package to your front door. In order to avoid the occurrence of lost items, please pay attention to our reminder email and pick up the package as soon as possible.

          If you have any questions or concerns about your order, please do not hesitate to reach out to our customer service team at shopservice@chiforest.com. We will reply to you in 24 hours on business days.

           

            Estimated Delivery Time*:
            Shipping Zone
            Order Confirmation & Processing
            Dispatching & Shipping-Out
            Shipping Time **
            Total Delivery Time
            Western U.S.
            0.5-1 Day
            0.5-1 Working Day
            2 Day
            3-4 Day
            Eastern U.S
            0.5-1 Day
            0.5-1 Working Day
            5-6 Day
            6-7 Day
            ** Delivery may be delayed during legal holiday
            * Actual shipping time depends on local logistics service provider.

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